Returns, refunds and replacements
Your consumer rights are protected by the Australian Consumer Law (ACL). This policy does not exclude, limit or change those rights.
If your order is faulty, damaged or not as described
Contact us through our contact form with your order number and an explanation of the problem. We will arrange the remedy required by law. This can include a repair, replacement or refund depending on the issue. For a major failure, consumers may be entitled to choose a refund or replacement.
Change of mind
We do not currently offer returns for change of mind. This policy does not affect consumer guarantee rights when goods are faulty or not as described.
How to return a product
Please contact us for return instructions and an appropriate address before sending an item back. Do not use the sender's address on the parcel without confirmation. Where required by the ACL, we will meet reasonable return or transport costs for products that fail consumer guarantees.
Refund processing
Refunds owed will be processed to the original payment method where possible. Your financial institution may take additional time to display the funds.
Need help with an order? Please use our contact form and include your order number so we can assist you.